Limited Warranty

Last updated: January 1, 2022

Shells and finishes are guaranteed free of defects in materials and workmanship for a period of one (1) year from the original fulfillment date of new drums to the original owner.

All warranty claims and evaluations are to be directed to The Franklin Drum Company directly. Proof of purchase and original ownership is required for any warranty claims. The Franklin Drum Company will repair or replace defective components free of material and labor cost with comparable or functionally equivalent parts to the original purchaser upon return to The Franklin Drum Company. 

Any shipping damage experienced upon initial receipt after purchase must be reported to The Franklin Drum Company within 5-days of delivery. Original packaging must be kept as evidence.

This limited factory warranty does not cover:

  • Drumheads and normal wear and tear.

  • Non-standard, hand-painted or wood-stained finishes

  • Any modifications or alterations made to original factory parts, shells, or finishes.

  • Damage caused by neglect, temperature, or moisture extremes (included but not limited to direct sunlight, excessive heat, freezing temperatures and/or direct exposure to the elements.)

  • Shell damage caused by uneven tuning

  • Damage due to mishandling, neglect, improper setup, over tightening of tension rods (i.e. stripped lugs or lugs separating/snapping)

  • Damage in travel, shipping damage or use under other than what is classified as normal playing conditions.

  • Drums purchased from a source other than The Franklin Drum Company or an authorized Franklin Drums dealer.

  • Used products sold by The Franklin Drum Company.

  • Any owner other than the original purchaser

This limited warranty is not transferable.

Regarding out-of-warranty repairs: 

  • If a repair needs to be made and the item is not under warranty, we will charge cost on the product + labor + return shipping.

  • The Franklin Drum Company is not responsible for loss or damage during shipping back to the Franklin Drum Company.