Return + Refund Policy
Last updated: January 1, 2022
DRUM SETS AND SNARE DRUMS
Due to the nature of our products being hand-crafted and made-to-order, we do not offer refunds on down-payments or accept returns or exchanges on any of our custom products.
MERCH AND APPAREL
If your merchandise is damaged, please email info@FranklinDrums.com with your order number and a photo of the damaged item within 24-hours of receiving. We do no offer returns or exchanges for items ordered in the wrong size.